TERMS OF SERVICE AND REFUND POLICY
Pound 4 Pound Sweet Treats Customers who have signed a Catering Agreement are subject to the governing rules and terms of that agreement which supersedes any general terms and conditions stated here. Review the following terms of service before proceeding with Pound 4 Pound Sweet Treats product purchases and services. The following terms will apply to the agreement to provide service or product sales between Pound 4 Pound Sweet Treats("Company"), and the individual or business entity ("Customer") identified on the quote or order for said service or product sales. These terms, shall hereinafter be referred to as the "Agreement" between the two above mentioned parties.
1. SERVICE RATES
Customer acknowledges that they have been made adequately aware of the initial rates and fees associated with services being rendered by the Company and have received a complete description of services to be rendered. Customer also acknowledges that the Company reserves the right to change the specified rates and changes from time to time. Any promotional offers made by the Company are contingent upon the Company maintaining its cost of service goals, including but not limited to rates charged by its vendors and service providers. Where possible, the Company will provide the Customer with a minimum of 15 days notice of any rate changes.
In the event that a Company service is mistakenly listed at an incorrect price, Pound 4 Pound Sweet Treats reserves the right to refuse or cancel any requests placed for service listed at the incorrect price. Pound 4 Pound Sweet Treats reserves the right to refuse or cancel any such service requests whether or not the request has been confirmed and your payment processed. If your payment has already been processed for the service and your request is cancelled, Pound 4 Pound Sweet Treats shall issue a credit to you in the amount of the incorrect price.
2. PAYMENTS AND FEES
Customer acknowledges that the Company is under no obligation to provide product or services under the terms of this Agreement until all quoted deposits or required advanced payments have been paid-in-full, and Company has been able to adequately verify the validity of said payment. Any Customer account that becomes past due beyond 30 days may be subject to a 10% late payment fee, and Customer account may be suspended or services cancelled for non-payment at any time at the sole discretion of the Company.
3. REFUND POLICY
Pound 4 Pound Sweet Treats wants you to be highly satisfied with your sweet treat purchases and your experience with us! If you are not satisfied, please call us at 864-558-2998 or email us at firstname.lastname@example.org. We will try our very best to make you happy.
As with any culinary experience, enjoying a flavor and texture is subject to personal taste. Keep in mind that our cakes are possibly a more dense texture and sweeter flavor than other cakes you’ve eaten. We ask that our customers not expect our cakes, cookies, and other sweet treats to meet expectations based upon prior experiences with the same cake flavor baked by a separate party. We do not send replacement cakes or issue refunds in these cases.
We want you, our customers, to tell your friends, family and co-workers about how much you love Pound 4 Pound Sweet Treats. If you should feel otherwise, please tell us so that we can address your concerns. Our office is open Monday-Friday from 9 am - 5 pm EASTERN. Please call us at 864-558-2998.
Refunds are not given for:
A delivery that is left per Customer instructions, but not received by Customer
Wrong address provided at checkout
Acts of God
Problems not related to or caused by Pound 4 Pound Sweet Treats
Not following handling and thawing instructions
A cake sent to someone who is out-of-town
Arrival day or time not as expected via USPS shipment
For Pound 4 Pound Sweet Treats’ non-tangible, irrevocable services including catering and other custom services we do not issue refunds once a service is rendered. As a Customer, you are responsible for understanding this upon agreeing to quotes for services. Many services provided by Pound 4 Pound Sweet Treats do not require payment in full until after services have been delivered or rendered. In the case that Customer payment is made prior to services being delivered or rendered, we realize that exceptional circumstances can take place with regard to the character of the services and products. Therefore, we do honor requests for refund based on the following reasons:
Non-delivery of the service due to unforeseen or emergency circumstances which prevent the delivery or rendering of the service within the agreed upon and necessary time of delivery or rendering. Claims for non-delivery must be submitted to Pound 4 Pound Sweet Treats in writing within 7 days from the agreed upon date of service delivery. Otherwise, the service will be considered received and fulfilled.
Services not as described. Such issues should be reported to Pound 4 Pound Sweet Treats within 7 days from the agreed upon date of service delivery or product purchase. Clear evidence must be provided proving that the service rendered is not as it is described on the quote or agreement issued between Customer and Company. Claims that are based merely on the Customer's expectation or wishes that were not communicated prior to service delivery are not honored. Please note that we do not bear any responsibility and therefore we do not satisfy any refund requests based on incompatibility of our services and service outputs as they may relate to any business or technical function of the Customer. Fees charged for services are not dependent upon results and no specific outcome may be promised for products that Customers use or that Customers use electronically. As a service and sales company, we are always eager to assist you and deliver highly professional support in a timely manner and are willing to offer expertise and consultative advice where appropriate in order to maximize your results as they may relate to use of our services. You may contact us via our website, email at email@example.com, or phone at 864-558-2998. In accordance with the above Terms and Conditions, any requests for refunds may be emailed to firstname.lastname@example.org and should include the detailed and grounded reasons why a refund is warranted.
4. SERVICE CANCELLATION
Requests to cancel services that are not made binding by a written or electronic agreement issued between Customer and Company may be made by notifying Pound 4 Pound Sweet Treats via email at email@example.com. All requests for service cancellation must be made a minimum of 7 days prior to the scheduled date of service. Failure to provide notice at least 7 days prior to the aforementioned date will result in a full fee for scheduled services as quoted and agreed upon. All services scheduled less than 7 days prior to actual date of service delivery will not be eligible for cancellation. Where services require a deposit or advanced payment, no deposit refund, prorated refund, or partial refund will be made.
5. BILLING ERRORS
Customer acknowledges that the Company will make its best effort to ensure that all invoices and charges are correctly issued. Should Customer note any possible errors, Customer agrees to notify Pound 4 Pound Sweet Treats within 15 days of the issuance of the errant invoice. After 15 days, all invoices will be assumed to be correct, and no further billing adjustments will be made.
6. CREDIT CARD PAYMENTS
Credit card payments will be processed at time of purchase, time of service, or time of service deposit. Should the Customer's credit card be declined for any reason, Company will notify Customer of the declined charge, and the Customer will be required to provide an alternative means of payment via a different credit, a check, or cash.
Under no circumstances shall the Company be held liable for damages resulting from any interruption of service for an amount greater than the amount of the charges payable by the Customer for services during the period damages occurred. Customer also acknowledges that in no case will the Company be liable for damages as a result of its own negligence in excess of the charges payable by the Customer for services during the period damages occurred. Customer acknowledges that they make use of Company's services and facilities at their own risk.
In an attempt to provide increased value to our visitors, Company may link to sites operated by third parties. However, even if the third party is affiliated with Company, Pound 4 Pound Sweet Treats has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Company. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Company seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
8. NO LEASE IMPLIED
Customer acknowledges that when the Company is providing a service, and no binding lease of physical equipment or real estate is in any way implied as part of this agreement unless otherwise represented in an agreement issued between Customer and Company, signed by both Company and Customer.
10. VIOLATION OF TERMS
Should Customer violate any of these terms, the Company will attempt to contact the Customer by email or telephone before taking any action where avoidable. However, the Company will pursue whatever action is necessary to serve its best interest in these cases, even if that should necessitate the suspension or termination of Customer's services without any type of notification.
If you have any questions about these Terms of Service, the practices of this site, or your dealings with this site, please contact us at:
Pound 4 Pound Sweet Treats
Telephone Number: 864-558-2998